At FASCHIC, we are committed to providing you with a seamless and sustainable shopping experience.

Our Shipping & Return Policy is designed to ensure your satisfaction while adhering to the UK online shopping regulations.

 

Shipping Information:

 

  1. Processing Time:

    • Orders are processed within 1-2 business days of receipt.
    • Customized or made-to-order items may have longer processing times, and relevant information will be communicated during the ordering process.

  2. Shipping Methods:

    • We offer standard and expedited shipping options.
    • Standard shipping typically takes 3-5 business days.
    • Expedited shipping options and their corresponding delivery times will be displayed during the checkout process.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order and the selected shipping method.
    • Free shipping may be available for orders above a certain amount, as indicated on our website.

  4. Tracking Information:

    • Once your order is shipped, you will receive an email with tracking information to monitor the status of your delivery.

  5. International Shipping:

    • We do not offer international shipping at the moment.

 

 

Return and Exchange Policy:

 

  1. Eligibility:

    • Items are eligible for return or exchange within 14 days of receiving your order.
    • Items must be unused, in their original condition, and with all tags attached.
    • Items made to order are not eligible for returns. Please refer to our Terms & Conditions for each purchase.

  2. Return Process:

    • To initiate a return, please contact our customer service team at customerservice@faschic.com within the stipulated 14-day period.
    • We will provide you with a return authorization and instructions on how to return the item.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to error or a defective item.

  4. Refund or Exchange:

    • Upon receiving the returned item, we will inspect it and process your refund or exchange.
    • Refunds will be issued to the original payment method within 7 business days.

  5. Non-Returnable Items:

    • Certain items, such as swimwear, and personalised items, may not be eligible for return due to hygiene or customisation reasons. Please check the product description for specific details.

 

Contact Information:

 

  • If you have any questions or concerns regarding our Shipping & Return Policy, please contact our customer service team at customerservice@faschic.com.

 

Note: This policy is subject to change, and any modifications will be communicated on our website. Please refer to our website for the most up-to-date information.

 

 

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